If you want to return a part or the entire order / want to exercise the right of withdrawal, you must inform us of this.

You can use this by filling in the return form below. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods shall be borne by the buyer.

Our return address is:

Terracotta TCM Europe BV
Town Hall Square 4
2042 LR Zandvoort

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

If you revoke the agreement, you will receive all payments that you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice of a method of delivery other than the standard delivery offered by us) without delay and in writing. in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement.

If you only return part of your order, the delivery costs will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such refunds.

We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.